5 min read
A quiet revolution across care settings
How digital follow-up is changing working practices and relationships between teams and clients.
In a post-COVID world, the importance ofcleanliness, hygiene and health protectiongreater than ever. Yet cleaning is still oftenamong the last sectors to digitise. This is a paradox, given how central cleaning is to critical sectors such as healthcare, social care, education and industry.
Today, with the growing adoption of professional tools such asMy Synapse, this is beginning to change.Digitising cleaning is becoming a strategic driver of change— for both service providers and their clients.
From invisible service to visible traceability
For decades, cleaning has been managed with basic tools:
- Paper sheets signed by hand,
- Cleaning schedules posted in changing rooms,
- Incidents reported verbally,
- Occasional audits, often without follow-up.
The result: alack of transparency, efficiency and evidence.
In care homes, schools, hotels and public buildings, it can still be difficult toshow that cleaning was completed correctly, at the right time and by the right person.
Why digitise cleaning?
Digitising cleaning operations means moving from approximate oversight tocontrolled, auditable management in real time.
Key objectives include:
| Objective | Practical benefit |
| Plan tasks | Ensure all areas are covered |
| Track completion | Avoid missed or duplicate tasks |
| Traceability & evidence | Provide reports for inspections and clients |
| Report non-conformities | Respond quickly to incidents |
| Management & reporting | Improve quality and engage teams |
| Respond to tenders | Demonstrate performance and transparency |
My Synapse: a Swiss solution for frontline teams
My Synapse supports day-to-day service coordination. For professional cleaning, the app can be used to:
- Createtailored cleaning plans
- Managework instructions and task records
- Trackin real timeservices via smartphone
- Digital checklistswith signatures, photos and timestamps
- Tracknon-conformities and corrective actions
- ExportPDF reportsfor inspections or clients
- Performance and compliance dashboard
“What used to be invisible can now be measured and recognised,” explains the founder of My Synapse.
Digital tools with a purpose
My Synapse is configured around each organisation’s work, sites and responsibilities. For hygiene teams, this means it:
- Is easy to learn, including for staff less familiar with digital tools
- Works offline in areas without network coverage
- Hosted in Switzerland, secure, and aligned with GDPR requirements
- Available in French, German, Italian and English
- Configurable by building, floor, room type, frequency and more
Beyond software: complete support
My Synapse’s strength lies not only in its technology, but also in itsconsulting and support services, particularly for public bodies, social care facilities and cleaning companies:
Initial audit
- Map spaces and movement flows
- Review current practices
- Identify risk areas and weak points
Preparation and setup
- Configure the software (cleaning, disinfection, waste sorting, critical areas, etc.)
- Train staff and managers
- Communicate internally and involve teams
Follow-up and continuous improvement
- Monitor service delivery
- Performance indicators (time spent, compliance, incidents)
- Regular reports (PDFs, dashboards)
Cleaning + digital = added value
Digital tools do not replace people. Theyrecognise staff’s work, structure interventions and give clientsquality evidence.
The benefits include:
| Benefit | For whom? |
| Continuous improvement | Quality managers |
| Confidence during inspections | Management and public bodies |
| A way to demonstrate value | Facilities management and cleaning providers |
| Transparent communication | Patients, residents and clients |
| Fewer disputes | Clients and subcontractors |
Packages to suit different needs
My Synapse offers several service levels:
| Plan | Included features |
|---|---|
| Essential | Essential tools for your teams.
|
| Advanced | Everything in Essential, plus:
|
| Premium | Everything in Essential and Advanced, plus:
|
A strategic advantage in tenders
Cleanliness has become adecision criterionin public and private procurement. Providing digital evidence of quality, checks and compliance is adecisive advantagewhen responding to a tender or preparing for an audit.
My Synapse helps service providers and facilities move from a reactive approach to one that is proactive, recognised and monitored.